gopub Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you register for a gopub account, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and compliant gaming experience in the Philippines. This includes your full legal name, date of birth, residential address, email address, and mobile number, all of which are required to confirm that you meet the minimum age requirement of 21 years and that you are physically located in the Philippines. We also collect financial information such as your preferred payment method details and transaction history, which are necessary for processing deposits and withdrawals in Philippine pesos. When you use the platform, we automatically collect technical data including your IP address, device type, browser information, and session activity logs, which help us detect fraud, prevent unauthorised access, and improve the overall performance of the platform. If you contact our support team, we retain records of those communications to help us resolve issues efficiently and improve our service quality over time. We may also collect information you voluntarily provide when participating in promotions, surveys, or feedback forms on the platform.

gopub uses the personal information we collect for a number of clearly defined purposes, all of which are necessary to operate a licensed and responsible online gaming platform for Filipino players. Your identity and contact details are used to verify your account, process your transactions, send you important account notifications, and comply with our legal obligations under Philippine regulations governing online gaming and data protection. Technical and behavioural data is used to detect and prevent fraud, identify suspicious activity, and ensure that the platform remains secure and fair for all registered players. We may use your contact information to send you promotional communications about bonuses, new games, and platform updates, but only where you have given your consent or where we have a legitimate interest in doing so — and you can opt out of marketing messages at any time by contacting our support team. Your data is also used to personalise your experience on the platform, such as recommending games or promotions that may be relevant to your activity and preferences. We do not use your personal information for any purpose that is incompatible with the purposes described in this Privacy Policy, and we will always notify you if we intend to use your data in a new way.

gopub does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is not a product, and we treat it with the same care we would want applied to our own. We do, however, share certain information with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud detection services, and customer support tools, all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also share your information with regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, such as in connection with anti-money laundering obligations or a lawful investigation. If gopub undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that process, and you will be notified of any such change in advance. All third parties with whom we share data are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond what is strictly necessary. We will never share your data with any party outside the Philippines without ensuring that adequate data protection safeguards are in place.

Protecting your personal information is a core responsibility that gopub takes seriously, and we have implemented a range of technical and organisational measures to safeguard your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive information such as payment details is handled in accordance with applicable security standards for financial data. Access to personal data within gopub is restricted to authorised personnel who have a legitimate need to access it as part of their role, and all staff who handle personal data are trained on their data protection obligations. We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems, and we maintain incident response procedures to act quickly in the event of a data breach. In the unlikely event that a security incident occurs that affects your personal data, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your gopub account and to keep your login credentials confidential at all times.

As a registered player on gopub and a data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights in relation to your personal information that we are committed to upholding. You have the right to access the personal data we hold about you and to request a copy of that information in a commonly used format, and we will respond to such requests within the timeframe required by law. You also have the right to request the correction of any inaccurate or incomplete personal data we hold about you, and we will update our records promptly upon receiving a valid correction request. Where your data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing, you may request the deletion of your personal data, subject to any legal retention obligations that apply to us as a licensed gaming operator. You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will honour that objection without requiring you to provide a reason. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team and we will guide you through the process.

gopub retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements that apply to us as a licensed online gaming operator in the Philippines. Account information and transaction records are typically retained for a minimum period after account closure in order to comply with anti-money laundering regulations and other applicable Philippine laws, and the specific retention period may vary depending on the type of data and the legal basis for retaining it. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and fraud detection purposes before being securely deleted or anonymised. Where we retain your data solely on the basis of your consent, we will delete it promptly if you withdraw that consent, provided there is no other legal basis that requires us to keep it. After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you have questions about how long a specific type of data is retained, you are welcome to contact our support team for more information.